Cookie Policy
This Cookie Policy explains how our online gaming platform utilises cookies and similar tracking technologies to enhance your gaming experience, ensure platform security, and comply with regulatory requirements. By continuing to use our services, you acknowledge and consent to the use of cookies as described in this policy. Last updated: January 28, 2026
1. What Are Cookies
Cookies are small text files that are stored on your device when you visit our gaming platform. These files contain information that helps us recognise your device and preferences during subsequent visits. Cookies play a crucial role in providing a seamless and personalised gaming experience while ensuring the security and functionality of our online casino services.
Similar technologies include web beacons, pixel tags, and local storage objects, which work alongside cookies to collect and store information about your interactions with our platform. These technologies are essential for maintaining the integrity of our gaming environment and protecting against fraudulent activities.
2. Types of Cookies We Use
Our platform employs various categories of cookies, each serving specific functions to enhance your gaming experience:
- Essential Cookies: These are fundamental for the operation of our gaming platform, enabling core functionalities such as account authentication, game loading, and secure payment processing. Without these cookies, our services cannot function properly.
- Performance Cookies: These collect information about how you interact with our games and platform features, helping us identify popular games, optimise loading times, and improve overall platform performance.
- Functional Cookies: These remember your preferences, such as language settings, game favourites, and display options, allowing us to provide a more personalised gaming experience.
- Security Cookies: These are crucial for detecting and preventing fraudulent activities, unauthorised access attempts, and ensuring compliance with gaming regulations and responsible gambling measures.
- Analytics Cookies: These help us understand user behaviour patterns, game preferences, and platform usage statistics, enabling us to enhance our service offerings and develop new features.
3. Purpose and Legal Basis for Cookie Usage
We utilise cookies for several legitimate purposes within the online gaming industry. Our primary legal basis for cookie usage includes contractual necessity for service provision, legitimate interests in platform security and improvement, and compliance with regulatory requirements under UK gambling legislation.
Cookies are essential for maintaining game session integrity, preventing money laundering, implementing responsible gambling tools, and ensuring fair play across all gaming activities. We also use cookies to comply with Know Your Customer requirements and age verification processes mandated by the UK Gambling Commission.
Additionally, cookies enable us to provide customer support services, process withdrawals and deposits securely, and maintain accurate gaming records as required by regulatory authorities.
4. Third-Party Cookies
Our platform may incorporate third-party services that set their own cookies on your device. These include payment processing providers, game developers, customer support systems, and regulatory compliance tools. Each third-party service operates under its own privacy and cookie policies.
We carefully select third-party partners who demonstrate compliance with data protection regulations and maintain high security standards. However, we recommend reviewing the cookie policies of these external services to understand their specific data collection practices.
Third-party cookies may be used for fraud prevention, payment verification, game analytics, and ensuring compliance with anti-money laundering regulations. We maintain strict contractual agreements with all third-party providers regarding data handling and security measures.
5. Cookie Duration and Retention
Cookies on our platform have varying lifespans depending on their purpose and function:
- Session Cookies: These expire when you close your browser or end your gaming session, ensuring that sensitive gaming and account information is not permanently stored on your device.
- Persistent Cookies: These remain on your device for predetermined periods, ranging from days to months, allowing us to remember your preferences and provide continuity across gaming sessions.
- Security Cookies: These may have extended retention periods to maintain fraud prevention databases and comply with regulatory record-keeping requirements.
We regularly review and update cookie retention periods to ensure they remain proportionate to their intended purposes and comply with data protection principles.
6. Managing Your Cookie Preferences
You have several options for managing cookies on our gaming platform. Our cookie preference centre allows you to customise which types of cookies you accept, with the exception of essential cookies that are necessary for platform functionality.
Please note that disabling certain cookies may impact your gaming experience, including the availability of personalised features, game preferences storage, and some security measures. We strongly recommend maintaining essential and security cookies to ensure safe and optimal platform usage.
You can access and modify your cookie preferences at any time through your account settings or by clicking the cookie preferences link available on our platform.
7. Browser Cookie Controls
Most web browsers provide built-in cookie management tools that allow you to control cookie behaviour:
- Chrome: Navigate to Settings > Privacy and Security > Cookies and other site data to manage cookie preferences and view stored cookies.
- Firefox: Access Options > Privacy & Security > Cookies and Site Data to control cookie acceptance and deletion.
- Safari: Go to Preferences > Privacy to manage cookie settings and website tracking preferences.
- Edge: Visit Settings > Cookies and site permissions to configure cookie handling and exceptions.
Please be aware that completely blocking cookies through browser settings will prevent access to our gaming platform, as essential cookies are required for basic functionality and security measures.
8. Mobile Device Cookie Management
If you access our gaming platform through mobile devices, cookie management options may vary depending on your device type and browser application. Most mobile browsers offer cookie settings within their privacy or security sections.
Mobile applications may use additional tracking technologies such as device identifiers and app-specific storage. These serve similar purposes to web cookies and are subject to the same privacy protections and user controls where technically feasible.
We recommend reviewing your mobile device’s privacy settings and application permissions to ensure they align with your preferences regarding data collection and storage.
9. Updates and Contact Information
We periodically review and update this Cookie Policy to reflect changes in our services, regulatory requirements, or cookie technologies. Significant changes will be communicated through our platform notifications or direct communication with registered users.
If you have questions about our cookie practices, wish to exercise your rights regarding cookie data, or need assistance with cookie settings, please contact our customer support team. We are committed to providing clear information about our cookie usage and helping you make informed decisions about your privacy preferences.
This policy forms part of our comprehensive privacy framework and should be read alongside our Privacy Policy and Terms of Service to understand the complete scope of data handling practices on our gaming platform.